Olinda Cadena

Computer Engineer/ Graphic Design Student

Plano, TX 75023

olinda73@me.com - 214-794-5739

My name is Olinda Cheyenne Cadena. I currently work for Apple in their iOS/ Beats Chat Support and have

been so for over a year, previously I’ve worked at Sonic Drive-In for almost 4 years, Ulta cosmetics for about

two years, Hilton hotels for almost 2 years and I’ve done extensive volunteer work. Sonic was my very first

job, I was promoted to manager status after only 5 months and I held that title ever since. I then moved on to

Ulta, loved it, but moved away for school. I am currently in college for my bachelors in Computer Engineering,

however my future goal is to grow in my skills and proficiency of technical support and equipment building so

that I can eventually become a certified engineer.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Apple Advisor

Apple - Plano, TX

Responsibilities

iOS Tech Support, working with Beats and Account Security. Works from home. I work with Apple Products

and AppleCare customers.

Skills Used

Mac Usage, Various Application Knowledge, Screen Sharing, Telecommuntications, Networking and other

Tech Support Knowledge and ability to isolate the issue in order to resolve it in various roles.

Front Desk Agent/ Guest Services Rep

Hilton Worldwide - Richardson, TX - August 2012 to March 2014

Front Desk Representative.

Duties include:

Organizing files, making and guaranteeing reservations, greeting guests, assessing and assigning rooms,

making registration packets, keeping petty cash secure, assisting guests to various locations, maintenance on

personal electronics and room equipment, shuttle driving, assisting kitchen staff, some multilingual translation

(French and Spanish), and assisting GM in completing billing for the hotel and other assignments from the

sales staff, such as giving tours of the property and acquiring contacts for the sales department.

LEAD CASHIER/TASK MANAGER

Ulta Cosmetics - Frisco, TX - April 2011 to February 2013

My position involves:

-Customer Service Rep

-Handling truck orders and restocking

-Returns/Exchanges

- Lead Cashier

-Training new employees

MANAGER

Sonic Drive-In - Plano, TX - April 2008 to May 2012

My position involved:

-Managed 15+ people

-Hiring and training new employees

-Handling customer comments/complaints

-Taking orders, delivering food to customers occasionally

-Directing the kitchen and carhop staff to their assigned tasks

-Working on nightly paperwork that involves monitoring labor statistics, sales, and points of possible

improvement.

-Handling internal cash safe

-Opening store/Closing store which involves, but is not limited to: locking all doors, making sure all cash is

safely put away, store is stocked and clean for next manager, paperwork is correct and put away.

-Running errands for store (ex: buying slush mix, fresh fruit, bread, etc. when we run out before a truck order

comes in)

EDUCATION

BS in Computer Engineering, Math

Collin College - Plano, TX

2014 to 2017

BS In Progress in Computer Engineering/ Math (Double Major) Minor in Graphic Design

Texas State University - San Marcos, TX

2011 to 2012

SKILLS

Exceptional customer service, Extensive knowledge of computers and computer software, Inventory and

Staff Management, Graphics Design, Organizing and Attention to Detail, Team delegator (8 years)

CERTIFICATIONS

Food Handlers Certificate

April 2009 to April 2012

It wouldn't allow me to post a date past 2012, but it doesn't expire until April 2014.

I had to be certified as a food handler to become a manager at Sonic Drive-In.

ADDITIONAL INFORMATION

Volunteer Work:

VOLUNTEER, DAYSPRING CENTER; PLANO, TEXAS - 2007-AUGUST 2008

My position involved:

-Assisting elderly with small tasks

-Providing daily communication, care, and activities for the elderly

-Setting up special events

VOLUNTEER, SAIGLING ELEMENTARY; PLANO, TEXAS - 2007-AUGUST 2008

My position involved:

-Engaging troubled children in special techniques to deal with problems ie: bullies, homework, etc.

-Providing a mentor for children in need

-Assisting children with school work

-Providing fun rewards for accomplishments

VOLUNTEER, PLANO SENIOR HIGH; PLANO, TEXAS - 2007-AUGUST 2008

My position involved:

-Communicating with the students of special needs classes

-Creating a strong bond of friendship, doing activities with them

-Helping special needs students feel involved and included in the high school

-Taught them cooking lessons, and self-care lessons

REFERRALS:

Terry Pagitt - Previous Manager - (940) 595-7212

Carie Brooks - Previous Manager - (214) 437-6797

Merlinda Villanueva - Previous Manager- (972) 746-5019

Gayle Wilkinson - Mentor- 214-618-0111

Aimee Ratliff - Head of Leadership Group - (972) 345-0600